Frequently Asked Questions
Does Sands Suites Resort & Spa have a Fitness Centre?
Our indoor fitness centre is open every day from 8 a.m. to 8 p.m., and is equipped with the latest equipment by Technogym. Personalised training sessions are also available at extra charge.
What are the opening times of the Spa?
Sands Spa is open every day from 8 a.m. to 8 p.m.
Does Sands Suites Resort & Spa have a private beach?
Set along a pristine natural beach stretch of 240m at the end of Wolmar, the half-moon beach in front of the hotel is secluded.
Does Sands Suites Resort & Spa cater for airport transfers?
Our Concierge will be pleased to assist for airport transfers via our chauffeur drive or taxi services. Please email your flight details and booking confirmation number to email@example.com
What are the check-in and check-out times?
Your suite will be available from 2 p.m. on the day of arrival. If arriving earlier, we will do our utmost to accommodate, however, please be aware that during busy periods, access before 2 p.m. cannot be guaranteed. Our check-out time is 12 noon on the day of departure. Luggage and departure rooms are available for early arrivals and late departures.
Is Sands Suites Resort & Spa dog friendly?
Pets are not allowed in the hotel premises.
Is there a concierge service?
Our Concierge will be pleased to assist you with any queries you may have. You can reach out to them on firstname.lastname@example.org
Is Sands Suites Resort & Spa family friendly?
Yes, our suites can accommodate 2 adults and 2 children or 2 adults, 1 child and 1 infant. For bigger families, we have interconnecting suites. Babysitting services are also available at an extra charge.
What is the children policy at Sands Suites Resort & Spa?
One child (up to 12 years old) sharing the parents’ suite stays free of charge. A supplement is applicable for additional children (up to 12 years old).
Which languages are spoken at Sands Suites Resort & Spa?
Mauritian Creole is the most spoken language among the population, but the official language is English. Our team members are fluent in both English and French.
Are guests allowed to fly drones at Sands Suites Resort & Spa?
As per hotel policy and to protect the privacy of our guests, the operation of drones is prohibited in the resort premises. Prior permission should be sought from the Management.
For any queries, please email us on email@example.com
How many rooms and suites does Sands Suites Resort & Spa have?
Sands Suites Resort & Spa is an all-suite resort, comprising 91 suites spread over 6.4 acres.
Are there interconnecting room options at Sands Suites Resort & Spa?
We provide five pairs of interconnecting suites in our Deluxe category, all on the ground floor.
Does Sands Suites Resort & Spa provide accessible rooms?
We have a fully equipped ground floor suite.
Food & Beverage
Are bars and restaurants at Sands Suites Resort & Spa open to non-hotel guests?
We are open for non-hotel guests upon reservation only.
Does Sands Suites Resort & Spa have a dress code?
Sands Suites Resort & Spa is a lifestyle resort. During day time, the dress code is casual. During dinner time at our restaurants, the dress code is casual smart. Gentlemen are requested to wear long sleeve shirts and pants. Bermuda shorts, sleeveless shirts and tongs are not allowed.
Does Sands Suites Resort & Spa cater for special dietary requests?
Our menu and buffet cater for vegetarians and non-vegetarians. However, if you have further dietary requirements (such as lactose or gluten intolerance), please inform our reservation team at time of booking or upon check-in at the resort.
Is Sands Suites Resort & Spa all inclusive?
We do not cater for all-inclusive packages.
Does Sands Suites Resort & Spa offer a half board option?
Our half board package consists of breakfast and dinner (no drinks), served at our main restaurant Tamarind Terrace.
Guests on a half board basis also receive a credit of Rs 800 per adult and Rs 400 per child (under 12 years old) at Pink Peppercorn and Spices restaurants.
Wedding & Honeymoon
Does Sands Suites Resort & Spa do weddings?
With our 'one wedding a day' concept, you can rest assured that you will get our undivided attention and our dedicated wedding planner will assist in tailoring your special day to you. We also propose renewal of vows and wedding anniversary packages. For further information, please feel free to e-mail us on firstname.lastname@example.org
Covid – 19 Queries
What new cleaning rules does Sands Suites Resort & Spa have in relation to COVID-19?
Given the current situation in regards to COVID-19 virus, Sands Suites Resort & Spa has implemented enhanced standards of operating procedures (SOPs) in view of providing clinical levels of cleanliness at our resorts. These SOPs have also taken into consideration the guidelines set by World Health Organisation (WHO) and the local Tourism Authority:
These measures include the following:
- The cleaning of surface areas with recommended disinfectants and deep cleaning procedures for guests’ rooms, restaurants, spa, gym, lobby and all public areas.
- The implementation of protocols for guests, suppliers, employees and contractors and sanitisation guidelines to minimise transmission risks and cater for the social distancing requirements. Sanitizers have been placed in guests’ rooms and public areas while flyers on precautionary measures have been displayed in rooms, public areas and on employees notice boards.
- Food safety; the display of food at the buffet, the handling, processing and disposal of food to avoid cross-contamination, the sanitisation of kitchen utensils among others.
- Training guidelines for our employees at all levels.
- We are also considering the use of technology in view of minimising contact with surfaces and hotel staff.
If it turns out that another guest is ill with COVID-19, what help and support can I expect from Sands Suites Resort & Spa?
As per local sanitary protocols, suites have been pre-designated as isolation rooms for suspected COVID-19 cases, with limited staff access. The concerned health and safety authorities will be informed should this situation arise. For further information, please click here.
I am due to travel to Mauritius, should I still come?
Of course. Mauritius has been recognised as a safe travel destination by the World Travel and Tourism Council (WTTC). The successful outcome for our island can be attributed to the fact that the government put in place a series of stringent measures to prevent the spread of the COVID-19.
Guests travelling to Mauritius will have to carry out a PCR test at least 72 hours prior to travel. A negative test is a prerequisite for boarding the plane. A rapid antigen test will be carried out upon check-in at the resort and if the result is negative, guests will be allowed to venture out and enjoy Mauritius. Unvaccinated passengers will be subject to a compulsory 14 days quarantine in a resort approved by the authorities.
For further information, please click here.
Does Sands Suites Resort & Spa form part of hotels offering quarantine facilities?
No. We are open for vaccinated travellers only.
Does Sands Suites Resort & Spa have tour programs?
You are in one of the most beautiful destinations in the world and you should go out and explore! Our entertainment team and concierge are here to guide you through the best spots and attractions around the island. Leisure activities are also available at the resort.
Which methods of payment are accepted at Sands Suites Resort & Spa?
We accept cash (EUR, GBP, USD, AUD, ZAR) and all major credit cards (Visa, Mastercard, American Express, Maestro, Diners Club). Travellers or personal checks are not accepted.